Fine if you don’t like growth or autonomy - Administrative Assistant Capital Group Employee Review

3.0
2 Aug 2021
Recommend
CEO approval
Business outlook

Pros

- Structured corporate setting with normal hours - good onboarding program - decent pay increase based on performance - great retirement program

Cons

- You will never be more than an admin, ever. Promotions and growth are nearly impossible. They make it clear what you’re hired for and that you’re intended to stay in your lane and in that role indefinitely. - Say they want change & evolution but cut anyone who voices ideas at the knees. - You’re a second class citizen to others, especially managers. If your manager is an irrational micromanaging hothead , that’s clearly a “you” problem - even if they’ve had a revolving door of admins due to said manager. You need to accept it (ie. Grin & bear it) for they will not try to remedy the toxic manager’s behaviors and actually gaslight you along the way. - They will not take an admin’s side nor will they help you in hostile work environments with fellow colleagues. *Sadly this is not just a local issue but a global one. I knew of reports of office bullying that transpired in other locations, and their “resolution” was blaming or pushing out the victim vs. dealing with the bullies themselves. Seems to be CG’s global policy that squeaky wheels don’t get oil, they get called liars and/or get sacked. If you’re ok being professionally stagnant and not feeling supported by your superiors, especially when you’re being mistreated, this is the place for you.

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Capital Group Response
4y
Thank you for leaving this review. You raised concerns that we’d like to respond to, specifically related to development and toxic behavior/bullying. We encourage growth, development and internal movement for all associates company wide. We hope that in most cases, if associates have any questions about or problems with their work, department, or organization guidelines, they will first go to their manager or Human Resources for help. We recognize that in some circumstances, associates may feel more comfortable using our anonymous Open Line. Associates who call or email the Open Line are not required to identify themselves, although we encourage them to provide all information that may be necessary for us to properly address concerns. All calls and emails are promptly addressed by a member of the Open Line Committee or someone acting on their behalf. The Open Line Committee is made up of senior managers from Legal, Compliance, and Human Resources: (800) 421-4982 / openline@capgroup.com.

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Cons

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1.0
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Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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