Not the best - Investment Operations Analyst Capital Group Employee Review

1.0
2 Dec 2022
Recommend
CEO approval
Business outlook

Pros

The benefits are somewhat competitive. They offer 2 bonuses a year, one within the range of 12-25% and the second “summer” bonus is less than 5%. They contribute 15% into your retirement account but there is no 401k matching. Also, no profit sharing. Without 401k matching and profit sharing, the 15% to your master retirement account works out to be close or about the same as other IMs who match and provide profit sharing.

Cons

Multiple managers for one team but managers are not involved with line duties whatsoever. The only interaction employees have with their managers is during weekly team meetings or during their bi weekly one on ones. Also, management changes departments almost annually so there is not much stability for many teams. Managers also stay at the company long term so very difficult for regular employees to move up here. Turnover seems to be high for some teams as the processes are quite manual. Everything that is done requires uses of multiple applications, sometimes more than 10. Continuous improvement is a goal but your ideas will sit in the queue unless someone else in charge can push for them to happen. This company is VERY meeting heavy (over communication) so you’ll spend half your day or more in meetings instead of doing production work. This also causes the headcount to increase as there is less time to do real work so they need more employees to fulfill the goals/SLAs. The pay is not great for the amount of work they expect you to do here. Daily overtime and some weekends are required for our department. Inflation hit hard but no adjustment was done to accommodate. RTO will be forced come 2023 even though they claim to care about our opinions but never asked for it. Flexibility is non existent unless you have a great relationship with your manager then you can get away with not coming into the office when expected. Also for people who wonder why the company hire external candidates, it is because they want new ideas from outsiders because people who have been with the company for 10-30 years cannot bring anything new to the table.

Explore other reviews about Capital Group

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company and amazing culture

Cons

Hard to move up from cap associate

1.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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