Quick to promote men - Customer Service Capital on Tap Employee Review

Thank you for taking the time to provide your feedback.We are especially pleased to hear that you enjoyed our culture and thought our middle layer of managers are great - we couldn't agree more! As you highlight, our leadership team is majority men, and we very much appreciate this is not the balance we aim for. The adoption of the career progression frameworks is one way we’re looking to improve this. They have supported many people to get promoted within the company. In 2022, 32.5% of women and 22% of men were promoted from entry and mid-level positions, supporting a stronger female pipeline for future senior positions. We are also training managers on how to have career conversations and give feedback, to further improve communications and support for people. Whilst we actively try to ensure everyone feels included and heard through our regular feedback rounds and company surveys it appears that for you we have fallen short here and I’m sorry to read about your experiences. I’d really like to talk to understand your time at Capital on Tap and what we can be doing to ensure that people feel heard and recognised. If you feel comfortable, please email me at philippa.munitz@capitalontap.com to talk through.