Great Culture, lacks communication between HQ & Onsite - Assistant Community Manager (ACM) Cardinal Group Companies Employee Review

My work-life balance is skewed more to a work-work balance. Our process is streamlined, but even though it is - more is asked of me because I'm good at what I do. I meet my metrics and exceed expectations - but our portfolio puts our property on the backburner, cancelling ops calls, because we don't need support often. When we do need support, we are ignored or given snippy responses - like we're a burden. Things take forever to go through an approval process. A project that should be started and completed quickly if initiated at the property takes approximately 2 years, 9 VBCs, 12 human approvals, and 9 cat approvals. If you switch portfolios mid-process - CONGRATULATIONS - you get to start ALL OVER. There may be too many hands in the cookie jar. However, if initiated from a corporate or ownership level - you're expected to have all bids and VBCs done within 24 hours and it's approved quickly. RAISES - Can we talk about them? Cardinal is GREAT at promoting people within. Honestly. This year we were told we can't get raises because "COVID hit hard" - but if you hadn't had a raise in a year you were going to get a cost of living raise (only those who haven't had a raise in a year). So, what about teams who leased to budgeted occupancy, met metrics throughout covid, and outperformed expectations? Oh, we get NOTHING. That's a slap in the face to those of us that have worked hard - "Great job, team! you deserve a raise, but we aren't going to give you one". Policy changes oftentimes aren't communicated well - this comes from switching portfolios often or just a general turnover in your cell team staff. It kind of sucks, especially when you have to start over - I just wish there was more of a better process.