Customer Service--Radcliff,KY--Unstable, Toxic, Chaotic ,and needlessly stressful work environment. - Customer Service Representative Cardinal Health Employee Review

2.0
15 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Mon-Friday schedule, inside work, some good team mates and supervisors

Cons

Constantly changing procedures. Procedures that need to be changed at DC level and customer ops that contribute to chaos. Job insecurity with threat of outsourcing of csr and other jobs constantly hanging over head. Work overload. Abusive verbal conduct on the part of Sales Reps (Mostly Field Reps, but even some Inside Sales Reps). Unreliable IT systems. Overly complex IT Customer Service software. Supervisors quitting left and right and even local Manager positions now on the block. Constant restructuring of customer service ops, can't seem to figure it out. Company showing signs of coming apart at the seams. Make sure your ventilation systems are free of allergens and dust.

Explore other reviews about Cardinal Health

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility. Great people to work with. Good PTO.

Cons

Minimal movement to move up within the company

2.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting work: nobody hears this job title without a little curiosity Independent: once you're trained you're mostly given tasks and allowed to work whatever way best suits your needs Unique: you won't find another job that does exactly this in the area Benefits: pretty standard, but kick in on day 1 Growing field: by all appearances, this is a growing field in pharmacy, so job stability isn't an issue Management: Leadership at this location strives to make this a good place to work

Cons

The hours: most technicians will work from 2:30-10 AM. The pay: rate is decent, a little less than hospital rates, a little more than retail, but in general you will be capped at 35 hours a week. Independence: while there is a lot to say about the benefits of working on your tasks alone, there is also little in the way of any real supervision. This means that all interpersonal issues devolve into a one employee's word against another, leaving management reluctant to act. Management: Leadership at this location does its best to make this a good environment to work, but they do it at the expense of holding employees accountable.

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