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      CareCentrix

      Engaged employer

      CareCentrix reviews

      Leadership Turnover - Supervisor - Operations/Verifications CareCentrix Employee Review

      2.0
      18 Oct 2021
      Supervisor - operations/verifications
      Recommend
      CEO approval
      Business outlook

      Pros

      Pleasant and great employees on my direct team. Absolutely wonderful and hard working. They are very dedicated and had been with the company a long time which is a testament to the company's past history.

      Cons

      The hard working employees on my team I thought were undervalued and not rewarded enough at all by the company. They deserved much better! Not that the company was overall negligent in per se. However, pay definitely should have been higher!! They do complex work that should be paid higher instead of minimum wage. The other big issue with the company is the very high turnover in leadership at all levels. Great Supervisors and Managers had been driven out due to negative politics and not be able to effect positive changes due to bureaucracy. A real shame as many of those leaders were some of the most sincere servant leaders I had ever worked with in any company!

      avatar
      CareCentrix Response
      4y
      Thank you for taking time to provide feedback on your experience working at CareCentrix. We are pleased to read about the great people you had on your team and their dedication to the organization. Our team members play such an important role in our strong culture. We also recognize that we have opportunities to make our organization even better, and continually work with our team members and leaders to incorporate solutions, improvements, and best practices. We do regularly review our Total Rewards package, including our compensation and benefits, to ensure not only that we remain competitive, but above industry benchmarks. Thank you again for your feedback - we will use it to ensure we further exemplify care and support for our team members and the communities we serve.

      Explore other reviews about CareCentrix

      5.0
      30 Jan 2026
      Patient advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

      Cons

      None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

      avatar
      CareCentrix Response
      4mo
      Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
      3.0
      25 Jan 2026
      Pac coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

      Cons

      Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

      1
      avatar
      CareCentrix Response
      4mo
      Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
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