Pros
CareFree is part of the CVS Health umbrella and most agents are under the CVS Health Benefits (But this will probably change soon)
Cons
Upon initially considering the opportunity, I engaged in discussions with a recruiter who presented the role. The recruiter lured me with the opportunity to belong to the CVS Health family. Subsequently, the Sales Director at the time and the Sales Manager assured me of substantial earning potential and emphasized a minimal focus on cold calling. Encouraged by these assurances, I accepted the position. However, as time progressed, I observed a significant discrepancy between the promised earnings and my actual paycheck. Upon revisiting the compensation contract, it became apparent that the terms did not align with the initial representations. Furthermore, contrary to expectations, there was a notable emphasis on cold calling within the role. One of the challenges encountered was a lack of support, understanding, and appreciation for the telesales team. The leadership was present, but the overall environment did not foster a sense of support. Notably, the responsibility for handling IB calls primarily fell upon field agents, leaving telesales staff with limited opportunities for engagement. Presently, the majority of telesales agents find themselves primarily functioning as customer relationship agents due to the implementation of the "NEW" Auto-Dialer. This has resulted in limited space for pursuing inbound call sales opportunities or accommodating callbacks, as the Auto-Dialer operates continuously without pauses. Additionally, compliance issues may arise when leadership initially approves a certain action but later, compliance regulations come into play, creating potential conflicts and challenges.