What Once Was, What Now Is... - Information Technology CareSource Employee Review

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

- Flexible with employees such as taking PTO, (Still current)(Team dependent) - Flexible schedule (Team Dependent) - Work from home/Hybrid opportunities. - Onboarding and training USED to be excellent but that has eroded. Just wanted to give credit to the company or what it used to be. - They used to give generous bonuses. This is iffy now and gets less and less every year. (Barely current)

Cons

- Low pay compared to other companies comparable positions. - Low accrual of PTO compared to other companies. - The few good Managers/Team Leads they do have are constantly mistreated and pleading with their associates to please stay and help them maintain what is left of the team after outsourcing most of the experiences workforce (20+ year veterans in IT). - Ol' Boys Club, this happens at a lot of places but if you are a form er co worker of a manager or really loyal to the new Directors in the company then you are usually safe. I wish you luck if you are not from the area and have the will to work. - They asked us to let the company use our personal phones for work/on call (We refused, some agreed out of fear) - They demand on call hours with no compensation, Not even Comp time. - Tribal knowledge is VERY bad here. - Knowledge hoarding is bad here and despite that you will be expected to know your duties or figure it out. - Professionalism is not what it should be here and there is a problem here where veterans/Managers in the industry are allowed to essentially neglect their duties and because of low amount of knowledgeable people that missed work gets shoved onto newer and less experienced personnel. - Work from home is constant battle when negotiating. Employees that live right next to work will push those living an hour away to drive in for a job that does not require the office. We barely have an economy and this DOES matter considering the wellbeing and moral of the associates. - Having to hear the same "updates" from the 6 figure salary higher ups about our Epic-Growth is honestly sickening to hear when the people you have trained for the past 3 years have been laid off right after the people that trained you were also laid off and all replaced by underpaid outsourced people with next to no training and a fear of not being on the phone at all times to hold their hands while you train them to replace you. - False promises of raises. They will consistently bring up merit increases like it does anything at all to combat the insane timeline we live in right now. - Broken promises of raises. People that started after us get offered raises and paid more than us because they nod their head instead of raising real concerns for the betterment of the team. - Agreeing without question and never saying no is how to "advance" or survive here. Ciowardice thrives because of this. - Weaponized incompetence also thrives here because management is afraid to hold people accountable unless they are high performers. - Outsourcing in general. It is not the fault of the outsourced associates as they are victims too but even still it's an impossible ask.

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CareSource Response
7h
Thank you for sharing your feedback. We're sorry to hear about your experience and take your concerns seriously. We continuously strive to improve our workplace, and your insights are valuable to us.

Explore other reviews about CareSource

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Pay, collaboration, wfh, bonus, benefits

Cons

Work life balance, review process

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CareSource Response
3w
Thank you for taking the time to share your experience with us! Your feedback is important to us as we continuously improve to best serve and support our employees.
1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Annual bonus … at least it used to be the pro.

Cons

Everything else. Run! Far and fast. I will forever attribute this season spent working here as a black hole. You’ll need medicated after six months from all the toxicity and antics. If you’re clinical, find any other company and don’t even consider working here. CareSource has strategically and systematically eliminated clinical leadership, especially the intelligent, knowledgeable, “in your corner” leaders and have left all the ding bats running the ship. No one knows anything - they use AI/Chat to write RFPs and draft answers to state questions, affirming programs and plans and systems that aren’t even remotely in existence. RNs reporting to LPNs or no nurses whatsoever, non-clinical leaders operating so far outside of scope your license is absolutely jeopardized, making clinical determinations and writing the policies and procedures to do so with zero governance or accountability. Raise a concern? You’re the next to be RIF’ed. HR is a tragic joke, you can never find them and they’re so squirrelly in their answers that the conversations are meaningless - they will quite literally never back you. Flexibility was outright eliminated and you will absolutely be told that you get no comp time and must work off the clock to meet all your deliverables without exception. And good luck getting your work done while you’re bombarded with lengthy and frequent 1:1’s and endlessly repetitive, redundant meetings - the silos are cavernous. Leaders act like toddlers and retaliate for any perceived affront from having the audacity to ask for a raise to not answering your phone on a Saturday night. The focus is solely on growth and growth at all costs. Not expansion. So your workload gets quadrupled and timelines get shortened and teams get smaller all while someone above is asking why you aren’t done yet. Bottom line: CareSource is culturally inept, disability insensitive, wholly discriminatory, and quite frankly unsafe - especially for clinicians. I honestly have no idea how this organization hasn’t been repeatedly sanctioned, but it has to be only a matter of time at this point.

4
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CareSource Response
7h
At CareSource, we are committed to fostering a positive and supportive environment for all our employees, prioritizing transparent, two-way communication. Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and take your concerns seriously. We continuously strive to improve our workplace, and your insights are valuable to us.
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