Arbitrary high school system and a toxic workplace - Customer Service Representative CareSuper Employee Review

Some genuinely good people below management level.

Since the merger, I found the culture within the Growth team to be increasingly challenging. There appeared to be a strong inner circle among some leaders and long-standing team members, making it difficult at times for alternative perspectives to be welcomed. There was also a noticeable level of turnover within the team, with a number of experienced employees leaving over a relatively short period. This created uncertainty and raised questions about morale and engagement. Communication and decision-making could be inconsistent, and I often felt there was a disconnect between the organisation's stated values and the day-to-day experience of employees. Recognition for contributions was not always consistent, and support during challenging periods could be lacking. I did not feel comfortable raising concerns or challenging decisions, as there was a perception that doing so could negatively impact career progression or performance discussions. In my experience, genuine feedback was not welcomed in a constructive manner.

-Superannuation is a stable industry -Ongoing, full-time employment -Predictable income and structure -Colleagues are generally friendly -Day-to-day interactions with teammates feel positive -There’s a sense of being part of a team

-zero natural downtime -little flexibility to reset Everything being: -timed -monitored -tracked -categorised -timing toilet breaks and putting limits on them creates a robotic, high-pressure environment that leaves little room for: -autonomy -human variability -basic self-regulation Despite messaging that you are: “the front line” ”highly valued” “critical to the organisation” …the reality is: -basic needs are questioned— -wellbeing is deprioritised when it conflicts with call demand -trust is replaced with surveillance This disconnect is emotionally draining.