Great benefits, horrible culture - Manager Cash App Employee Review

Good company and good benefits

no cash bonuses are given

Great work life balance and culture - really kind and intelligent people.

* Absent and ineffective senior leadership. They don't understand the product or industry. * The CEO (Brian G) was largely absent for years—many employees rarely saw or heard from him, and some didn’t even realize we had an active CEO. By the time he was pushed out, the damage had already been done and the company had entered a downward spiral. Jack has stepped in, but he’s also largely absent, often more focused on celebrity circles than on running the business. * The company lacks Product Leadership or a clear product vision. Much of the leadership team doesn’t understand the fintech landscape and doesn’t even use the product themselves. After years of mismanagement, many remain in place largely because they’re personally connected to one another. * Most of the leaders have only experience at Block/Cash App and don't understand how to run an org this large, or how to drive growth and retention - they've just been coasting for years without consequences for their repeated failures. They would never survive in a high performing org.