Casper Sleep - Customer Experience Manager Casper Employee Review

5.0
21 July 2015
Recommend
CEO approval
Business outlook

Pros

Working at Casper is truly a pleasure. I have never been happier! I would say the thing that stands out most to me working here is the pride that not only myself but that all of my colleagues share. We are so proud to be apart of this journey! I would say Casper does a tremendous job of empowering their employees - if you want something, it is possible,but the ball is in your court. There is so much opportunity for growth and change - I am constantly learning something new every day. The people are what make Casper feel like family - you wont find anyone like them anywhere else. Aside from all of that, as if that is not enough, the benefits of working at Casper are more than generous, they really know how to take care of their employees! Not to mention, the bed is well, the perfect mattress!

Cons

There really aren't many cons - I would rather use the word challenges. When working in a start up things are constantly changing and sometimes there are procedures or protocols that haven't yet been set in place that can sometime prove challenging. With that, I do think that this also opens a door to a great learning opportunity.

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Casper Response
5y
Thanks for sharing this feedback! We’re so pleased to hear you’ve had a great experience at Casper

Explore other reviews about Casper

5.0
18 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Nice people and pay is good

Cons

Not many other than working holidays

2.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The WTC office is nice

Cons

Most recently Casper moved to a 401k plan that is highly restrictive. It doesn’t allow selecting individual funds to build portfolio, and the funds selected have extremely high cost ratio. Looks like an extreme and desperate measure to save on admin overhead. Also, every year Casper discounts gets deeper and more frequently. The ads are boring and monotonous. Look at Casper a few years back and what it looks like now.

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