Casual waiter - Waitress/Wine Waiter Catalina Employee Review

Great people, good systems and software, rewarding business goals, and generally heard across teams and departments.

Occasional gaps across departments due to size and scale across the US and over seas.

Fully remote, great work life balance, unlimited PTO (that management encourages you to use), down to earth staff (we all know we’re not saving lives here). There’s a reason people leave and come back all the time. Many employees have been here 10+ years. There is encouragement to move departments if you’d like (not so much internationally). Pay is decent but you can absolutely make more elsewhere. They provide a decent severance package if (when) you get laid off.

Culture has plummeted in the last 5 years and NOT due to Covid/remote work. Leadership completely gave up on DEI, frequent layoffs. It’s a decent place to be if you survive layoffs but it feels like musical chairs waiting for your turn. I’ve seen people who’ve worked here as long as I’ve been alive get let go right before Christmas. Your manager and seller(s) make or break your experience as an AM (previously customer success manager). Bad manager = no career progression, no advocate for raises/promotions, no direct support. Bad seller = no work life balance, inter-office conflict, negative reviews from seller will impact your annual review.