6mo
Thank you for taking the time to share such detailed feedback. We’re glad to hear you connected with the team and felt supported by the people around you — our culture and sense of community are things we genuinely value.
We also want to clarify a few points for anyone reading. Catalyst is a sales organization, and the role involves engaging with customers, presenting products, and building conversations in a retail environment. We are transparent during the interview process about what the position entails so candidates can decide if it aligns with their comfort level and long-term goals. While this type of face-to-face sales isn’t the right fit for everyone, many of our team members enjoy the growth, communication skills, and leadership development that come with the role.
We are sorry to hear that your experience didn’t feel aligned with what you were looking for. Regarding your paycheck, that is something we take seriously — all team members are paid for their time and performance. If there is still an unresolved issue, we encourage you to reach out directly so we can ensure it’s handled promptly.
We appreciate your perspective on turnover as well. Sales roles naturally have higher turnover across the industry, but we consistently review feedback and make improvements to support our team as best as possible.
We wish you the very best in your future opportunities and appreciate the time you spent with Catalyst.