Good company with poor HR personnel - Technical Support Engineer Caterpillar Employee Review

1.0
10 Apr 2020
Recommend
CEO approval
Business outlook

Pros

Very likely a good place to work with good benefits. Location in Chicago is conveniently located by Union Station.

Cons

I interviewed with Caterpillar Digital at the Chicago location in December of 2019. Went through four rounds of interviews, all of which seemingly went very well. Throughout the interview process, the HR contacts I worked with were efficient and professional, just as you would expect from a large multinational corporation. Unfortunately, after the interviews were over, so was the professionalism. In the weeks, and then months, after the final interview, I heard nothing back from the company. Over a period of two months, I reached out many times to both of the HR contacts I had interacted with. No response at all. After two months of increasing disbelief, I reached out via email to the Chief HR Officer, Cheryl Johnson, describing my situation, along with a timeline of events and communication attempts. Due to the way Cat's email system is set up, (invalid addresses bounce) I'm fairly certain she got the email. Again, no response. All of this transpired before the COVID-19 breakout, so that's not an excuse. TL;DR - After an extensive interview process, three contacts within the Cat HR department, including it's leader, left an applicant twisting in the wind without any feedback at all.

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5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great WLB Great pay

Cons

Low mobility to move up within company

2.0
30 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You are treated with autonomy, dignity, and respect. It is assumed you know how to do your job and are given the trust and means to do so. Compensation is above market value. Uncapped professional growth if you know how to play your cards right.

Cons

Working at Burger King and living from my car in Northern Michigan during the middle of winter was preferable to working on-site in Peoria. Project work was inherently meaningless and dictated almost entirely by the caste system this company has in Central, IL. My relocation had absolutely nothing to do with the role at hand and was a power play by management to get me to become a bleed-yellow Peorian in the CAT-corporate social club. The company loyalty here is absolutely disgusting and has nothing to do with the viability of the brand or product. Everyone is enamored with the status and wealth they've attained on account of not performing hard, manual, life-threatening labor. You would be hard-pressed to find anyone who actually cares about what goes on in the defense division or addressing the geopolitical anomalies between the former headquarters and the new business direction of the company.

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