Need better culture - Account Manager Cellular Sales Employee Review

Most people are in a good mood getting new phones.

Deal with a lot of people upset about their bill.

Sales Reps have a lot of autonomy. The commission structure can be lucrative on busy months. The retail hours are flexible.

Lack of management structure. No training whatsoever. Shared commissions on walk-in customers. Only cold leads provided. No marketing material support. No advertising support. Company pretends to be indemnified in any adverse situation. Commission chargebacks without justification or recourse. Company promotes unethical sales behavior while hiding behind carefully crafted statements to assign blame to individual representatives.