Pros
1. Uncapped commissions 2. You might makes some friends
Cons
Oh wow, so many cons. 1. You will not have a life if you want to make decent money here - in addition to that you will not make much at all until about 5 months in. They operate off a draw system that basically works you into a hole until your commissions process. That takes 45 days and usually you're in the hole for at least 4-5 months before you ever receive an actual commission check. Your hourly draw will be 1.5x whatever your state minimum wage is. 2. Training is awful in my experience. They tell you what they want you to sell and how much of it, but do not offer you any kind of decent trainings to further yourself. Management gives you anecdotal "evidence" but, it's typically useless. 3. You will only advance, make money, and gain positive recognition when you essentially screw your customers into buying things they do not need, cannot afford, and charge them more than other stores directly in the vacinity. Very shady business practices. You work with people who have no problem screwing customers over every single day, and it makes you feel terrible for people consistently. 4. They will illegally personally charge you out for ANY missing inventory in the store. This is absolutely ridiculous, and again, illegal. You will also be personally charged out for any contract that is canceled within 6 months. Usually the charge back to you is WAY higher than the commission you were paid for the sale. 5. Commission statements are unebelievely difficult to decipher. Very hard to get answers from management about them. 6. Very competitive workplace which can be somewhat toxic. You make money based off of clientele that walks in, so you will have a lot of coworkers cutting you off / arguing over who helps who. 7. You don't have anywhere near as much control with accounts and stuff as Corporate Verizon does. This makes your job extremely difficult sometimes, as people come in with expectations that you simply cannot meet. 8. You are forced to charge your clients a "programming fee" when they purchase a phone from you. This is typically about $30, and management encourages you to really quickly breeze by it when disclosing it so that people don't really think about what they're paying for. Most of the time you're not even programming anything, and people constantly come back angry and annoyed about these fees, so you have to deal with that as well. 9. Turn over is extremely high so new people are always coming in and really messing up people's accounts / sales because they have no idea what they're doing (again, because training is horrible). So you will essentially be babysitting people all day if you're even remotely experienced. 10. Benefits are terrible. Truly awful. For a company that touts how they're the best and most lucrative Verizon retailer, they REALLY do not care about you or your family. You will never have a paid vacation or holiday. You will be forced to work even if you're really really sick. Medical is horrible. No 401k until you've worked there for a year. Then they match maybe 2%. 11. They expect you to deliver outstanding customer service, but quite frankly you cannot make money by helping someone because they can't figure out how to work their email, or some other obscure reason. If you're unlucky and this keeps happening to you, not only will you not make any money, but you will also be reprimanded by management. 12. If you're not hitting certain targets (that are sometimes unrealistic) they will TAKE money from you. You're already not making enough money, and then they pour salt in the wound and take 10-15% of your commissions because you didn't sell enough. 13. Stores are severely overstaffed. I worked entire days where I didn't help a single person. 14. They say they split commissions with you 50/50. This is true only because they set fabricated "dealer costs" for items, and then split the difference between the dealer cost and the price you sell the item at. In actuality, the dealer cost is probably 20-50% higher than what they're actually buying these products for. This is all just to make it seem like they're generous, when in reality they are unbelievably greedy in their practices.
