There's no PTO and no overtime. You can request to be off, but you have to make sure you can also get it covered. System issues are a thing every single day, and they happen when you least expect them to. Sometimes support channels are not helpful, so you have to spend more time trying to find a solution for the customer. Some customer scenarios can keep you stuck fixing their issue all day, which drains you by the end of your shift. There will be multiple times when a customer calls on your day off, and you have to choose whether you want to answer or have the sale go to someone else.