3.0
27 June 2016
Anonymous employee
Former employee, more than 5 years
Independence, KY
Recommend
CEO approval
Business outlook
Pros
Medical/Dental benefits, cafeteria on site, tuition reimbursement, shift variety. Parking, company wide holiday picnics. Overtime availability twice a year.
Cons
Lack of communication between departments, rampant favoritism, no positive reinforcement from supervisors, no coaching/QA feedback meetings for agents that would benefit from it. Scoring of agents inconsistently. Inadequate and/or rushed training for new hires.