Lack of leadership and focus - Anonymous employee Cengage Employee Review

2.0
22 June 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall, the company did a great job through the bankruptcy and kept calm in that uncertain time. Getting through bankruptcy and continuing the business is a big challenge, and I think the CEO did a great job managing the bankruptcy process. Our group creates high-quality products that do address customers real needs. In the department I work in, collaboration is valued and we all work well together as a team.

Cons

Major lack of leadership, strategy, and vision. Lack of focus for product plans. Seems like we are trying to create too many products rather than focus on the few key products needed. In other offices, it sounds like there is good work-life balance, but in our office there is not. There is an expectation from upper management to work at all times, even on holidays and vacations. Performance evaluations are not based on actual performance. No real measurement and assessment of work when you are told to give all employees "meets expectations." All employees get about the same very minimal increase (2%), which then breeds mediocrity. Last year our health care costs went up, and our increase did not even cover the increased cost of the health care. Extremely short-staffed--not enough staff for the number of products we are creating. The needs of the staff are ignored by leadership. Overall, staff morale is very low and upper management doesn't care. When these issues have been brought up by employees (and they have, and employees have tried to make things different), employees have been shot down.

Explore other reviews about Cengage

3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

Cons

The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

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