Cengage brought in people to help pull it out of bankruptcy - and they did. Michael Hansen and his team came in and ruthlessly reorganized a company that was in sore need of housecleaning. You need people with a clear vision and a wide streak of ruthlessness to be able to do that quickly and efficiently. The problem is those ruthless people are still there and now because they have already reorganized the company multiple times their way of managing in the new direction is bullying. It has created a fearful, toxic environment.