-new management was rigid and did not listen to employee suggestions on how to improve work/life quality. Their reasoning was "we already have a system in place that works" which it obviously did not.
-Employees such as the BT's did not have access to the parent agreements signed so we could hold parents accountable for company policies regarding cancellations and other things
-high turnover of admin staff, hard to figure out who to go to with what problem.
-No admin ever answered emails unless we cc'd all supervisors, which led us to believe they would ignore everyone if they could.
-HR could not keep track of employee documents, threatened "corrective action" for not meeting deadlines for paperwork you had already sent in.
- You either worked 50+ hours a week or 15. There was no inbetween.
- Scheduling did not take commute into account when placing staff with clients. They would put you on a kid that was an hour plus away from your house.
-Constant emails asking people to maximize availability due to high staff turnover.
