Pros
Benefits of working remotely, can work flexible hours. Most team members are friendly and supportive, and overall a good work environment.
Cons
The drawbacks of working remotely may cause confusion and miscommunication either within the team and between customers.
Can be very intense while handling lots of difficult cases, which often happens. It can get very exhausting.
Don't see any employee benefits so far, and career growth is yet to be confirmed within the company.