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Change Healthcare

Acquired by Optum

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IWS Sinking - Remote Systems Administrator Change Healthcare Employee Review

3.0
20 June 2018
Recommend
CEO approval
Business outlook

Pros

- Effectively the leftover culture from Mckesson Canada before they were sold so.. - Cake day every last thursday of the month - "Pager" on call shifts for extra dough - Plenty of free food opportunities - Socials/Outings - Decent pay All in all this is not the worst place but it is not the best place. I would best describe this as a intermediate to beginning step in your career as an RSA. Most of the knowledge is proprietary but a lot of it ties into IT based skill-sets.

Cons

- Pager shifts are also very taxing as you will receive plenty of calls and end up being bunkered down at home for an entire week - VERY toxic environment - Morale is dead low among employees and management are doing nothing about it - Merits are being delayed or just entirely non existent - MANAGEMENT BLOCKS EMPLOYEE GROWTH It's clear the product is unable to keep up with the current demands. Every team is understaffed and it will take a very long time to get an answer. Any employee who does excel at what they do will pick up the slack of other employees and effectively be punished for being good at their jobs. We're expected to be first line support for everything with only useless cheat sheets or knowledge articles to educate. Employees are at each others throats due to the sheer volume and low morale. Old timers are doubting their security. President of IWS left along with several higher ups. We've hit the iceburg and everyone knows the ship is sinking.

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Change Healthcare Response
7y
Thank you for your review. We take these concerns seriously and have shared them with leadership. Having clearly defined growth plans for our team members is imperative to our success as an organization. Please reach out to your People Solutions Business Partner to discuss career framework opportunities.

Explore other reviews about Change Healthcare

2.0
8 May 2018
Recommend
CEO approval
Business outlook

Pros

The one thing CHC has going for it is that they have a really good education department. They will pay to get you up to speed with modern technology and programming languages. From mobile development to full stack web development to data science. If you want to learn it and it's used with in the company (most of it is) then they will pay to get you educated.

Cons

The last few years here have seen a serious decline in culture. It used to be that employees had a sense of where the company was going. What the executives were planning and why. That is not the case anymore. It used to feel as if CHC wanted to disrupt the industry and bring about serious change and improvements. Now it's all about appearing as profitable as possible. Health benefits decrease every year. Yearly raises were postponed so the company would appear more profitable. There used to be events to and office meet and greets designed to give this very large company a small company feel; and it worked. It used to feel like the executives wanted every position to be a desirable position but that has faded away and over all moral is low. There are pockets of it here and there. There are still very good, very engaged mid-level managers who still seek to keep their employees to be engaged. Overall, I wouldn't recommend working here at this time.

14
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Change Healthcare Response
7y
Thank you for taking the time to provide us with this feedback. Culture has and will continue to be one of our guideposts as an organization. We hope that since your review you have seen some significant, positive changes.
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