Pros
I've so far worked for Charming Charlie for 5 years and it is the best job I have ever had. I certainly believe in people work for people and that as leaders, you set the tone in your store. The quality is much better than from when I first started, I love my team including DM, peers, Regional, and our executives. They are some of the hardworking people I know. My customers are great and it NEVER gets old bonding with a customer, especially when it's their first time.
Cons
A lot of these complaints are internal such as my GSM did this, did that or DM did this or that. I wish they could have experienced it from my end. Yes, they are a bit disorganized. But who isn't? It's business and decisions sometimes are made in the moment. Not only that, the primary leaders should look at the situation different and use their problem solving skills to implement a quick solution. I guarantee you put someone in the store who is passionate, inspiring, structured, and positive, there will be a difference in numbers. Yes, we let go 1 or 2 positions in most low volume stores. Our company does care because they didn't have to offer you a position or a severance package. Some companies didn't even offer that. And it's business. A lot of companies have realigned in the past few years.