4.0
29 July 2008
Current employee
Chicago, IL
Recommend
CEO approval
Business outlook
Pros
Pay for performance. If you perform, you get taken care of and that's it. You are accountable for your branch's performance, good or bad. Two sides to that sword but it makes good business sense. My boss is great. She got me into the right position and manages me effectively. I do not feel micromanaged nor unsupported, it's just right.
Cons
Retaining high quality employees is difficult. Providing quality customer service has been ignored in the past and has been addressed. We still have a long way to go but are making great strides.