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Chatteris Educational Foundation

Engaged employer

Looks great on the surface until you begin to notice the cracks - Online ESL Teacher Chatteris Educational Foundation Employee Review

2.0
13 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Good school placements, experiencing a new city, community of people upon arriving

Cons

Shoddy management - seriously can't overstate this enough. If you bring up issues within the company, the likelihood is you will be gaslit until you can't be bothered to complain anymore. Programme Managers are usually people who have never worked in a management position before. Lack of professionalism throughout the senior management team. Wellbeing Team induced more stress than it claimed to be able to help with. One paid sick leave per YEAR. If say, you have a mental health emergency that means you physically can't get to work, don't expect anyone to understand! Compassion is supposedly a 'core value' at Chatteris but you'll be hard pressed to find much shown to employees. Extremely gossipy, often senior management party to info that they wouldn't be at any other professionally run company. Basically, in a nutshell, this is the kind of company that will spend more time and effort trying to figure out who wrote this review than they would on implementing any of the feedback mentioned within it.

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Chatteris Educational Foundation Response
4y
Chatteris takes all reviews and feedback very seriously and we aim to improve our practices as best we can to provide a better service to our tutors and in turn the students that we work with. We would like to address some comments made in your review, and offer insight on our organisational practices. Firstly to address this point: “One paid sick leave per YEAR. If say, you have a mental health emergency that means you physically can't get to work, don't expect anyone to understand!”. Chatteris leave policy clearly states that during a contracted period usually nine months, a staff member is entitled to one sick leave day without a medical note, other days will require a medical note. If an employee needs sick leave for more than one day, we provide paid sick leave for as long as an employee has a medical note. Regarding comments made towards mental health support Chatteris has funding for all employees to receive up to three free visits with an external professional mental health provider. Moreover, Chatteris has used funding for two members of the organisation to receive mental health first aid training. We do not allow staff to take additional days of leave without a note from a medical professional or evidence of follow up action to seek professional medical help, this is standard practice in Hong Kong and abides by Hong Kong’s labour laws. Chatteris’ leave policy is clearly stated in our contract for all staff to read prior to accepting the position and is clearly explained to all staff during orientation training prior to the contract start date. To address the other areas of concern regarding management: “Programme Managers are usually people who have never worked in a management position before. Lack of professionalism throughout the senior management team.” You are correct, some of our programme managers have not worked in a management position before, however as a graduate programme we believe in giving opportunities based on merit and not on experience. Chatteris thinks that conduct and support towards the development of others is a better judge of a manager than age, and does not see the youth or lack of experience of some managers as being detrimental to ability. Our upper management team have many years of experience and formal training and are on hand to help programme managers whenever their experience or expertise is needed. In summation the point of this comment is not to disregard your individual experience with the organisation, or to falsify your claims. This response aims to outline our practices to other potential tutors who may be reading your review, to give an overview of both sides of the situation. We want our tutors to feel comfortable in approaching management staff with any issues and we have a clearly defined procedure for staff to make any issues or complaints known internally and we take any such feedback seriously.

Explore other reviews about Chatteris Educational Foundation

4.0
5 Sept 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not an overly complicated hierarchy and is going through a lot of improvements in the couple of years

Cons

Pay, but its a charity

2.0
11 June 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Support in Finding Accommodation: During the three-week orientation period at the hostel, Chatteris assists you in the rather daunting task of finding an apartment in one of the most expensive real estate markets in the world. They provide you with a helpful flat-hunting guidebook and will send past employees and Cantonese-speaking volunteers with you on your flat hunt. They tend to push everyone into living in Central Kowloon, though, which is a very densely populated blue-collar district that even the locals refer to as “the dark side” of Hong Kong. I wish I had done more research before I signed a lease there but I appreciated the company’s help throughout the process. Visa Support: Other reviewers have noted that working for Chatteris will provide you with a work visa to live and work in Hong Kong for about 10 months (permitting that you don’t break your contract with them). While this is true, Chatteris shouldn’t really be merited for doing the bare legal minimum for its international employees. If your goal in applying to Chatteris is merely to get a work visa in Hong Kong, then explore other ways of doing so. Payment is Timely and Regular: I’m really grasping at straws now, but I thought I’d mention that payment is on time because I’ve heard of instances in comparable teach-english-abroad programs where payment is irregular. With Chatteris, you will always get your little pay slip at the end of each month.

Cons

Unprofessionalism: Chatteris is an unprofessional company because the management has a high turnover rate and thus consists of inexperienced people each year who are largely unqualified to do the very thing the company purports do to; that is, teach English to Hong Kong students. During your orientation, you won’t receive adequate training in lesson planning, classroom management, how to cater to students with different English levels and learning abilities, or even basic information about how the Hong Kong school system differs from that of your home country. This is a problem because you will likely be a recent college graduate who has little teaching experience of your own to draw from when you encounter difficulties in your school placement. If you do have a difficult school placement, the only support you’ll receive will come in the form of a well meaning but inexperienced “project manager” sent to observe you at school, who is probably the same age as you or younger, and whose teaching advice will be something along the lines of “just wing it.” Blatant Disinterest in Educating HK Students: Since the company can’t be bothered to hire people with much teaching experience to train and support its employees, you can be sure that your role in your school will have very little to do with educating or teaching students. Instead, your job has much more to do with self-promotion and public relations. Many schools in Hong Kong receive funding from the government to pay for native-English speaking foreigners to work for them, without much regard to whether the foreigners are qualified teachers or if they are meaningfully employed in the school. Having a foreigner at hand increases the school’s image (which also increases government funding) and appeases parents’ concerns about their children’s economically advantageous English education. As a Chatteris employee, you will be a pawn to these political forces that you won’t understand. You won’t be expected to do any meaningful teaching, but you will be a valuable public relations tool for your school. You will be asked to speak at morning assemblies, to show up at weekend functions just so parents can see you interacting with their children, and to commodify your entire home culture into easily digestible workshops that can be slapped together for your school’s requisite English Day activities or Parent-Teacher Nights. All of this might not bother you, and you might prefer it to actual teaching, but it could also be intellectually crushing if you care about things like true knowledge and learning. Either way, be forewarned. Patronizing Policies and Obsession with Résumé Building: Chatteris only hires recent or near-recent college graduates and they will take advantage of this fact by using it to justify many of their patronizing policies. They will try to foist work that its office staff is perfectly capable of doing onto you by hinting that it would look great on your presumably sparse resume. Menial marketing jobs, management courses, referral schemes, and fundraising commitments will all be offloaded onto you under the pretense that it will help you more than it will help the company. You literally will not get an email from Chatteris that does not refer to the wonders that doing extra work for them will do for your resume or CV. Your arm will also be twisted into going to many extracurricular activities hosted by Chatteris because you will be told that not doing so will affect your performance evaluations. Of course it is nice that Chatteris organizes social events for their employees, but it is very condescending to be told that your attendance of these events is being evaluated when in reality your social preferences have no bearing on your work performance or capabilities. Inconsistent Workload Distribution: Another big problem with the company is the uneven work distribution across schools. It is a well-known fact within the company that people in the post-secondary program do the least amount of work, while the workload in the primary and secondary programs vastly differs depending on the school. Chatteris will of course act like it is helpless in the face of this problem, when setting more clear guidelines and boundaries about our roles in the schools would do a lot to solve the problem of schools over and under-using us. Anyway, it might actually be better if you are in one of the schools that have an unreasonably heavy workload. Even though it will be frustrating to see your friends earn the same amount of money as you while essentially doing nothing more than catching up on their Netflix queues at work, at least you will have contributed, however slightly, to your school.

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