5.0
28 May 2026
Current employee
Recommend
CEO approval
Business outlook
Pros
Made me better at handling client issues and troubleshooting systems. Organized work environment. Senior engineers explain things clearly when difficult cases come in. Clear communication between departments, which helps solve problems faster. Customer service standards taken seriously without unnecessary pressure from management.
Cons
Not your run-of-the-mill support job, you must be tech-savvy and willing to upskill.