RUN!!!!! - Anonymous employee ChenMed Employee Review

Dear Anonymous Employee in New Orleans: Thank you for taking the time to write and providing important feedback that will make us a stronger organization. As we strive to better demonstrate our values of love, accountability and passion, our ability to give and accept feedback and humbly acknowledge weaknesses, mistakes and improvement opportunities will be two critical factors that determine the trajectory of our ascent. Your comments highlight a few of the areas that will be ongoing challenges for a company growing as fast as we are. However, we do respect that people have lives and we are committed to making it sustainable for talented, hard-working people to have a career here. We are working hard to improve. For example: An important focus for us is attracting, developing and retaining the right people, harnessing their passion for being the best and delivering results, and using those results to improve and grow the organization. As I mentioned above, encouraging and accepting feedback is a key behavior for us. For the last few months senior leaders have worked with patient-facing team members to better understand the challenges and frustrations of the role. We listen closely to the professionals doing the job every day and then revisit our processes and procedures with the goal of making their jobs easier. Finally, we are focused on developing leaders at the local level by pushing accountability to deliver better health to the local teams. This has meant we have asked our central teams to become enablers, facilitators and supporters rather than direct managers. A cultural pivot like this is not an easy transition but are working hard at it. Your perceptions of our organization distress me, but also energize me to be better.