Pros
Everyone “seems” pleasant and helpful. It’s nice to have the water/ice/coffee/hot chocolate machine in the cafeteria. Some free Chewy swag is a nice perk. The office is right off 1-95, which is convenient for most of us. Growth does seem to be encouraged during training. There is at least the illusion of a kind environment.
Cons
CSR training is 3 weeks, but they really should re-name it CSR boot camp. There's an odd methodology they use here, the "break you down to bring you back up" technique, which literally had girls sobbing in the bathroom during breaks. Sometimes the trainers are kind, sometimes they are harsh and want things done faster than one can process. It feels emotionally abusive. They do this to "prepare" you for the floor when you're on your own, at least that's what I've gathered. Training is rushed, frenetic, and taught by millennials where multiple piercings, stretched lobes, sleeved arms, and pink hair is the norm, not the exception. Not that I necessarily mind that look, but this is an office, not an outdoor music festival. Furthermore, hearing managers use words like, “totes”, “legit”, and “#goals” can get old after a while. Also, there’s only so many times I can be told “go out there and kill it” and “you got this!” On my first week working on the floor, they full-on expect you to take calls, chats and emails simultaneously. They brainwash you to believe that you have to “prove yourself” by doing more, hence getting noticed and getting promoted. They act like being “allowed” to answer customer emails is a privilege, as not everyone is allocated an email client to work with customers. It's all manipulation, but the tragic part is, the leads who are doing the manipulating are being manipulated as well-- the leads are very young and inexperienced in the business world. They are also brainwashed into thinking that doing more than you can mentally and physically handle is "pushing and challenging" yourself. It's not in this case. Chewy won't be there to pay the bill when you have that heart attack/mental break down. For some reason, some nitwit walks around with a whiteboard (that they shove in your face) that says, SHOW ME YOUR EMAILS, CHATS, PAYMENT REVIEWS. They do this while you’re on the phone with a customer! I've had jobs since I was 15...I have never experienced that demeaning level of micromanagement. Bottom line: If you're not 25 years old with ADD who mainlines crack and caffeine to keep up with the demands of this overly multi-tasking job, you will not be good fit.