was better years ago - Customer Service Representative Chewy Employee Review

You can work from home if you live within 100 miles of the pharmacy location in Louisville, KY

Management is a revolving door, workload is heavy, and metrics can feel unattainable.

I am very happy in my role and grateful for the growth I have experienced over the last four years. Selling pet insurance has helped me become more confident and skilled in sales, communication, and customer support. I truly enjoy helping clients understand their options and feel supported when making decisions for their pets. I also value being part of a team where I can support my teammates and take on tasks that contribute to the overall success of the department. I appreciate the opportunities I have had to grow, improve, and make a positive impact in my role.

I would appreciate more alignment between daily responsibilities and the core expectations of the role. Some of the additional tasks assigned do not directly connect to pet insurance or sales. These tasks have impacted my overall adherence and metrics. I understand the importance of supporting business needs, but I believe it would be beneficial to reevaluate this process so that agents can remain focused on the responsibilities that best support their role and performance expectations.