Frustrating but still decent - Specialty Pharmacy Technician Chewy Employee Review

3.0
29 June 2025
Recommend
CEO approval
Business outlook

Pros

Good pay and good benefits, very laid-back in general with a relaxed dress code, guaranteed yearly raise for your first 4 years, decent UTO/PTO policy with a good accrual rate, lots of room for error/correction and growth, very flexible and accommodating when it comes to missing work for other obligations (appointments, childcare, etc). Overall, if you're just trying to keep your head down and make a living and do a good job without making it your whole life, it's a pretty good position despite the issues that make me want to ragequit sometimes. I have to remind myself a lot of all the positives that make it a better position than I could ever hope to get with my education level.

Cons

Changing standards, changing job responsibilities, sometimes immature and unprofessional leadership, cliqueness on-site, bad decisions made by upper management who doesn't actually do the job, not enough training or learning materials, not enough done to make sure every employee and new-hire is set up for success, not many work from home opportunities for new-hires anymore, big toxic-positivity culture, using AI to grade performance (although the pros do outweigh the cons in my opinion)

Explore other reviews about Chewy

5.0
15 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

None that I can think of yet

3.0
17 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some perks such as pet adoption reimbursement, sort of flexible schedule, learning opportunities.

Cons

We have transitioned into the Chewy family recently and it started out promising but has quickly become quite the opposite. Management put in place to oversee the business (1 or 2 in particular) have been nothing but degrading and nasty to people - for things that were out of our hands due to direction of previous management. They did a reorg recently which had a lot of questionable moves and claimed they want to go deeper in expertise but that is not the case here. There are many people in roles that they shouldn’t be. The reorg also left many people in lower roles than what their actually doing, probably to avoid paying appropriately. We are also being held to different standards than other parts of the business in terms of the quality of output - We’re producing better but it’s still not good enough. They claim to be getting us more resources but we have not seen that yet. They hired one marketing leader but what we need is a true GM and proper support staff to execute things.not only “leaders”.

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