Dont Do It - Customer Service Representative (CSR) Chico's FAS Employee Review

2.0
14 July 2024
Recommend
CEO approval
Business outlook

Pros

Overtime ALL THE TIME and it was an income

Cons

I worked there for over a year and only met with a manager 4 times even after asking for managers assistance, Little Training Switch's systems fast with no real training on it sends you emails on what your doing wrong but will not met with you to help you get the corrections you need random layoffs when already struggling with 1/2 hour hold times high stress little rewards no community

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Chico's FAS Response
1y
Thanks for posting a comment. Your experiences and perception are not reflective of Chico's FAS culture or practices. Our Call Center Managers provide ongoing support and oversight to their teams. Managers are always available to provide guidance or answer questions. We are unaware of "random layoffs". If you would like to provide more details please contact us at Glassdoorfeedback@chicos.com.

Explore other reviews about Chico's FAS

5.0
13 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great Company and great benefits as well

Cons

Nothing bad really comes to my mind

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun at times with conversations amongst employees

Cons

The pettiness The bad mouthing of current employees or past employees, if the manager was talking about them I am sure she was talking about me Manager gave out her phone number to all employees to contact by text or calls, when I had to text her , her reply back was condescending and not to pleasant. I got an apology the next day. She knew she was wrong She got a bad review because she did not present herself in a positve way when helping a customer, she talked about the previous management I had an upcoming date that I needed off and she knew but she scheduled me for that day anyway I was told there was a review about me apologizing to much? That was a lie, I looked at all the reviews none about me but she had a negative one about her I only apologized to my customers if we did not have a product or we did not fit their expectations Yes I did apologize to some employees, I was in training and learning. Im sure it was the fellow coworkers that complained I do have problems with my right foot and at the moment my nice pair of nikes was providing more comfort to my feet, and was told I needed a drs note? But another employee who his younger was wearing very dirty tennis shoes, not a good look if they a noticably dirty Not good training, barely had any

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