Pros
Sick pay and the pay was always correct
Cons
Glorified call centre. Siebel is the worst operating system to use for the job. Training doesn't get you ready whatsoever for the role. Too much going on in the building, staff screaming at people over the phone and you wonder what role you're actually doing here. Knowledgebase never brings you the information you desperately need as the search engine doesn't actually work the way it should. Getting shouted at by paying parents and receiving parents about money. People in wearing football insignias we aren't allowed to wear and its ignored by management. Current staff are in a clique and its very difficult as a new member of staff to integrate. Upper management are out of touch completely and welfare are no help at all. If you have autism don't work here. There's a list for people with disabilities to transfer out but you have to wait years. What do you do in the meantime? Work in the role you're not able to work in for years and then get transferred. If I could work those years then obviously I didn't need to be transferred. So they do have procedure put in place for people with autism but in reality they don't work. Far too much hypocrisy and far too much noise on the floor. Job is far more technical than advertised and the pay of £21k is ridiculously low. Other NI departments pay £28k to be a decision maker but CMS does not. This is not the civil service. There's an embargo on transferring to other departments so unlike all other departments you cannot leave the CMS you are stuck there. Revolving door.