Pros
- Flexi but never allowed to use it cause the phones came before anything in your life - Once I passed probation I was able to transfer to another govt department as soon as possible
Cons
where to start - Blatant lies on the job ad/ interview/ even training about the level of telephony involved, particularly inbound calls. Don't be fooled, this is a call centre, no longer than 5 minutes allowed between phonecalls, will get a vicious message from a TL if you take any longer, even if you've been on a call for 45 mins getting abuse/ talking them out of killing themselves - Toxic managers, rampant bullying, very common to hear managers gossiping and badmouthing people in their team. Often the subject of bullying in team meetings with team members as an audiance - Abusive phonecalls, that or you're dealing with seriously vulnerable people, you will need to talk some one out of killing themselves at least 3 times, with absolutely no support - No time for any casework to get done cause you're always on the phones apologising to people cause their case hasn't been looked at cause we're all on the phones, turnover of staff through the roof so no experienced workers to help with complex cases, stuff will rot in queues for months - Very common to walk in and see people sobbing at their desks, frequent walk outs, high sickness. You get used to hearing people crying or vomiting in the toilets - Disgracefully underpaid - Only way you can move up is if you are a sociopath - Ended up on antidepressants, beta blockers and sedatives to get through the day, lost a stone in a month from the stress - Multiple OHS referrals, still getting MH support even though I resigned in December of 2024 - completely shattered my confidence - Absolute refusal to improve any conditions, for staff or the customers. Suggestions on how to make the job doable are shut down, no care for the customers at all