Upper management is disconnected from what is occurring on campus, therefor a serious lack of support is present for staff to be able to address the at times difficult behaviors the clients present.
The line staff need additional training on how to engage with the clients and should be held accountable in doing so.
In this case," idol hands are the devil's work," truly applies. The clients are often board and left to their own devices, which as most who work with youth know, is never going to produce positive results.
Few opportunities for advancement in the lower paying positions.