People Leave Because of Toxic Leadership - Claim Manager Chubb Employee Review

2.0
23 July 2023
Recommend
CEO approval
Business outlook

Pros

If you are lucky to have a great manager and business unit, the job can be rewarding. The pay & benefits are good for top performers.

Cons

Flexibility does not exist. All of the top claims leaders from legacy Chubb & Ace have been forced out. The best and brightest said they’d rather pay their own health insurance than stay another year. There has been nobody at the top of claims that even understand ‘Claims’ since Doug Poetch, Jeff Miller, and Frank Lattell were encouraged to leave. I think that was 2017. Now 30 year employees are just walking away. And most people think they can replace that experience with some younger, cheaper folks. In our industry, that is a recipe for disaster.Billions in profits. 2% raises. Leadership crushing the spirit out of newer employees. Holding on to awful managers who chase employees away. If all of the departures are in the same team, what other reason could there be?

Explore other reviews about Chubb

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Great teaching with leadership that wants to see you succeed

Cons

It can be overwhelming at first

2.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Global reach, brand name/reputation, nice technology equipment and solid networking. Opportunity for internal mobility. Good 401k match.

Cons

Incredibly slow systems and stifling bureaucracy. Culture is overall relaxed but not very hospitable, which is likely both a symptom and cause of a high-turnover environment. Raises are well below inflation. Moral does not seem considerably high and the bureaucratic nature of work hinders development. All of these factors combined negatively impact motivation. Very little open discussion about marketplace trends and tedious processes make the role feel very administrative despite being more analytical at other firms who have improved their systems. The firm has done a great job of diversifying across product lines and geographies, but a very poor job of talent retention and upgrading systems, which are the long-term tailwinds that’ll put Chubb at the forefront of the industry.

3
See reviews by: Helpful|Rating|Date|All