Cisco System's ASR Program: High School from Hell - Associate Sales Representative Cisco Employee Review

3.0
22 Apr 2008
Recommend
CEO approval
Business outlook

Pros

The Associate Sales Representative program is a training program that ultimately feeds into Cisco System's sales force. You are trained thoroughly for about 8 month. Subjects of training include everything from how to be a more confident public speaker, to cold calling, to the obvious training on all of Cisco System's hardware and proprietary software. You are divided into 'teams' within the ASR program and you do most everything during the work day with them. You have a manager that is your 'team leader' and you have a tech manager who is responsible for teaching you the material on Cisco hardware as well as pointing out the relative strengths and weaknesses similar competitive products have. The ideal end result of this program is to take a sales oriented person and tech him or her enough technical information so that this person could sit down in a meeting with a client and speak to a CEO, CFO, CTO and answer all of their questions with the caveat that really technical things will be covered by an Associate Sales Engineer (ASE) who is your more technically savvy counterpart. Cisco's aim is to have ASRs and ASEs work as a team together. This doesnt exactly work out because the ASR to ASE ration is conservatively skewed at 2 to 1 respectively.

Cons

I was a part of the Associate Sales Representative program, we are referred to as ASRs within Cisco Systems. The problem working at Cisco is not the upper management or the training; I was very satisfied with those aspects of the job. Your co-workers will make this a miserable experience. The dynamics of the training program were worse than high-school. We were provided with subsidized housing through Cisco and college graduates could not act appropriately. Some were even kicked out of their leases. There were people skinny dipping in the apartment complex's pools, people egging other people's vehicles. It is the farthest thing from a professional behavior you can imagine. The sales staff of Cisco Systems is notoriously cocky and if you speak to anyone on the outside who deals with them on any sort of regular basis, they can confirm this. The program is also set up like indentured servitude. By which I mean, once you have completed the training program you are bound to work for them at a location of their choosing (ultimately it depends on your desirability as a Sales Representative and suitability to the area) for no less than 2 years. If you quit before this period, you are required in your contract to pay them back a subsidized portion of your training.

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5.0
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Pros

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Cons

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4.0
13 Mar 2015
Recommend
CEO approval
Business outlook

Pros

I decided to wait almost a year after leaving the company before posting a review. The primary reason being is that when you decide to leave an organization it is usually because there is something there that isn't aligning with you or what you want anymore however, the grass is not always greener someplace else. This has been my experience. In fact, the appreciation I have for the company has grown so much in my time away that I would really like to return. The company truly believes on promoting within and as an employee you are encouraged to grow your career within the organization and learn new skills by taking different positions. Benefits are excellent. Cisco is the industry leader for networking and now cloud. It is sometimes easy to forget that on the daily grind but you are working for the company that everyone looks to for network and infrastructure standards. Culture within the business units managing product lines give you a lot of freedom to be innovative and creative in your approach to your role. In most cases you are given a fair amount of autonomy and control over how you do your job provided that it aligns with the strategic objectives. Benefits, 401k match, RSUs and ESPP are amazing. And while the salaries aren't the top of the industry, they are above market and pretty competitive.

Cons

Cisco can be a machine. There isn't an overt demand for all of your time (even the time outside of work) but more of a subtle, slight encouragement to always be on. If you are not careful, you will live, sleep and eat Cisco 24x7. Don't get me wrong, this is 100% a choice and if you are aware of this subtlety in the culture it is very easy to set appropriate boundaries that will be respected by the company and leadership team. If you don't like where you are in Cisco or what you are working on, give it 6 months because you will be reorg'd. While it is sometimes necessary to realign the company to meet competitive threats or market demands, reorganizing the company once a year is excessive and tends to create a distrusting environment for the rank and file which makes being a leader in the organize challenging. There is a loss of momentum and motivation that occurs a few months before and a few months after reorgs so this leaves the company being effective at delivery and execution only about 70% of the time. While Cisco attracts some bright, motivated people the truth of the matter is you are either cut out for the company and its culture or you're not. If you aren't it will be painfully obvious to you and those around you. Sadly as a leader it is hard to cut dead weight from the team and the only really accepted way is via layoffs, which is why the company reorgs once a year despite the company line about the reorgs.

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Cisco Response
10y
Thank you for such a sincere review. We appreciate your feedback and hope you are pleased to see many of our "We Are Cisco" initiatives. Indeed, it can feel like Cisco frequently changes because it is part of our innovative culture. We thank you for your time with us and wish you the best.
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