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Dear Former Employee:
Thank you for your feedback.
The nature of the work for the IT group at Citco is to support the business. Our goal is to provide a high level of customer service to our customers. That being said, we have and continue to work on system upgrades that align with the needs of our clients in and outside the organization. Unfortunately, this is not a process that can be completed overnight. We appreciate the patience and support of all our staff during this time of transition. We rely on employees, just as yourself, who have and do "keep the lights on" while we push forward.
As for your advise, we have heard the suggestions from our staff regarding our review process. Changes have begun on this front, which will be reflected starting year end 2017.
Again, thank you for your comments.
Regional US HR Business Partner