Great Place to Work - Customer Service Specialist CityVet Employee Review

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

the management and all the staff are super amazing to work with. everyone gets along and works well together as a team. management is accommodating when life gets in the way (i had to get emergency surgery and management was super nice and checked up on me and let me come back to work slowly to make sure i was good to go before fully coming back) the hours are great and management is super accommodating for my other job that i work part time as well.

Cons

Since this is a newer clinic there are some days that are slower and drag by a little bit, and some days that are super busy and hectic

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CityVet Response
1mo
Thank you for your review! We’re so glad to hear you’ve had such a positive experience with your team and leadership. Supporting our employees through both work and personal challenges is incredibly important to us, and we appreciate everything you do for your clinic and clients.

Explore other reviews about CityVet

5.0
7 July 2026
Recommend
CEO approval
Business outlook

Pros

Great managers, great vets, always willing to listen, makes the effort to meet clients halfway, always someone to lend a helping hand in any project.

Cons

Busy to the point of burnout. Never-ending supply of clients.

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

One of CityVet's greatest strengths is its servant-minded leadership. Leaders are genuinely invested in supporting veterinarians and their teams, providing the resources and guidance needed to help them succeed. If you want to be part of the Hospital Support Team, you must believe in a collaborative, solution driven approach. There are meaningful opportunities for career growth across the organization. Many members of the support team began their careers working in CityVet hospitals, demonstrating the company's commitment to promoting from within and developing its people.

Cons

While CityVet offers significantly more clinical autonomy than many corporate veterinary organizations, it is not the same as being a sole practice owner. Decisions are made through a partnership model that balances individual clinic preferences with the company's overall brand standards and business strategy. If your goal is complete independence in every operational and business decision, this may not be the ideal practice model for you. Unlike many corporate veterinary organizations, CityVet empowers its clinics with a high degree of autonomy. Partner veterinarians are trusted to practice medicine in the way they believe is best for their patients and work collaboratively with leadership, rather than operating under a one-size-fits-all corporate model. This can be a challenge for support when trying to say "Yes" as much as we can without causing issues for other locations.

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