Best - Customer Service Representative CivicPlus Employee Review

Great work-life balance, move like a startup even for a 1k person organization. Pivots quick from top down. Very clear communications from top leadership on goals.

Silos, so many companies acquired by them that it's a challenge understanding what's going on cross-departmentally. Even figuring out who to reach through comms is, in and of itself a huge challenge.

Only pro was work from home

The marketing department was extremely cliquish, and it often felt like long-tenured employees had mastered the art of throwing others under the bus to protect themselves. Collaboration and accountability took a back seat to office politics. My biggest warning to prospective employees is regarding HR. In my experience, bringing concerns to HR only resulted in those concerns being turned back on the employee. I never felt supported or advocated for, and the process felt designed to protect management rather than address legitimate issues. If you are expecting HR to be a neutral resource for employees, that was not my experience. Staffing gaps routinely resulted in additional responsibilities being pushed onto existing employees without adequate support, creating an environment where expectations continued to increase while resources did not.