Just brutal - Business Development Manager Civica Employee Review

1.0
3 Apr 2024
Recommend
CEO approval
Business outlook

Pros

I worked at Civica for almost 10 years, For the majority of that time there was a great culture and environment for both colleagues and customers. However, the last 12 months have seen that eroded, really quickly. There are no longer any "positives" to working at Civica

Cons

Restructure, restructure, restructure, restructure - it keeps on going. It is relentless, brutal and short sighted. In my opinion there is very little integrity left within the business. At one time the Civica motto was "knowledge, integrity, action" that seems to have been consigned to history. It is routine to try and maximise revenue by imposing price increases that are way beyond what is permitted within the contract, manipulate wording on invoices and other "sharp practices". In a sales role where ongoing, long lasting relationships with customers are critical, I became embarrassed to work for this employer because of the continual drop in service, drop in support for customers, removal of critical expertise from the business, lack of product development and constant price hikes. Ultimately I left because I didn't want my personal reputation and integrity to be damaged by association with Civica. The situation now exists where the internal knowledge of some of Civica's own products is so low that it can no longer support the applications it has sold. Yet, the business continues to increase the support prices! All this is extremely bad for the customer and bad for the remaining staff.

Explore other reviews about Civica

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great mission, vision and values. After multiple years in tech and following the volatility of markets and the new trend it refreshing to be somewhere that has true purpose and impact

Cons

Nothing major to most companies. Change and transformation isn’t linear and that’s ok

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Civica Response
2mo
We’re happy to have you with us on the journey to being a global GovTech champion. Thanks for helping us shape the future for Civica and the citizens we serve. The Civica team.
1.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

FREE FOOD . You can sleep in the job , sexual harrasment or the likes is swept under the rug , you can cone and go as you please during work hours ..

Cons

During my time at Civica’s Petersburg facility, employee turnover was a constant issue. It seemed as though employees were regularly resigning or being terminated, which contributed to instability throughout the organization. The frequent departures made it difficult to maintain continuity, retain institutional knowledge, and build confidence in leadership. Morale was often low, and many employees openly expressed frustration with management practices and the overall work environment. I also observed organizational changes, including the elimination of shifts and repeated restructuring efforts, which created uncertainty among employees. In my opinion, many of these issues stemmed from inconsistent leadership, poor communication, and a lack of accountability at various levels of management. There were situations where employees appeared to be expected to perform duties without adequate training, and there were concerns regarding whether established procedures were being followed consistently. For a company operating in a highly regulated pharmaceutical manufacturing environment, I expected a stronger commitment to training, process discipline, and professional leadership. Instead, I frequently witnessed confusion regarding responsibilities, inconsistent decision-making, and operational inefficiencies that made it difficult for employees to succeed. While the company’s mission is commendable, the execution and workplace culture left much to be desired during my tenure.

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