- Ironically they hired a Chief People Officer (who doesn't spend any time with the people), invested in HR resources and 'progression plans' but their attrition rate quickly rocketed.
- Constantly changing commission rules in order to pay less out to employees (due to needing to save cost).
- The management had a fair few court cases with both ex-employees and customers for various reasons.
- Due to this they don't like to keep many employees for more than 2 years so that individuals don't have the statutory right to claim unfair dismissal anymore.
- Sells the fact that employees are quite autonomous and provide high quality over quantity leads but one of the managers to go around with a clipboard, forcing everyone to make more calls akin to a call centre.
- If they like someone who isn't very good at the core job, they promote them to programme managers which would be quite an unnecessary job role if they have good BDMs.
- Quote from former client "Despite the mild manner of the CEO, it's clear that she is money hungry. I felt that I was being conned and now it's clear that I was being conned".
- They put on an impressive show to customers with wining and dining but behind the scenes, it's just a room full of over-worked and stressed telephone monkeys.