Moderate - IT Support Manager Cleveland Public Library Employee Review

I have a great supervisor who is very laid back. All of my coworkers are nice and supportive. No micromanaging but everyone gets the job done.

Sometimes the patrons can be very difficult and will burn you out but that has nothing to do with the company, just the nature of the job.

- pay isn't horrible - good benefits - some people working there were actually pleasant to be around

One review said "Staff of color often encounter microaggressions", and this is 1000% true. Another review said "Management can sometimes be inconsistent, micromanaging, or unsupportive" and I will also agree this is 100% true. Ironically most of the employees are people of color, but you will still face microaggressions. Ultimately it depends on who your coworkers are and who is managing you. But there are micromanagers who do not listen to you and do not care for your well being which is unfortunate because that makes people not stay for long (with the exception of managers and higher up positions of course)