Hypergrowth startup with amazing one of a kind team - Customer Success ClickUp Employee Review

5.0
15 Jan 2020
Recommend
CEO approval
Business outlook

Pros

If you are looking for a boring monotonous 8-5 job then working here is definitely not for you. Flexibility to work remotely as needed. I’d much rather be in the office anyways. Plentiful snacks, drinks, cold brew and kombucha on tap?! What more could you ask for. Witnessing and contributing to the growth of ClickUp this past year has been an exhilarating experience. Having worked in the hospitality industry for a number of years and another startup in customer satisfaction, ClickUp clients are a dream. Most are writing in with praise and enthusiasm for the product. Don’t get me wrong though, working here is a challenge and there’s no room for slacking off or you won’t be able to keep up with the everchanging product. The opportunity for growth in many different departments is achievable as long as you put in the hard work/passion. I am happy and relieved to say I can rely on all my teammates to get sh*t done. And if we can’t, then see ya. Take a look at our core values. The culture is still evolving as we grow but we have regular outings and lunches together. The CEO is brilliant, fun, professional and cares immensely about his creation - ClickUp and the team. The VP is also extremely intelligent, works night and day I really don’t know how he does it. He majored in Nuclear Engineering and switched paths. Even though he is so busy he makes sure to set aside time with everyone regularly. This all trickles down to the employees. Having used Asana at my previous company, ClickUp blows them and other similar platforms out of the water!! This is a company that I am totally invested in and plan to be with for many years to come.

Cons

No Unlimited Vacation (maybe we’ll get there one day)

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ClickUp Response
4y
Thank you so much for taking the time to create a detailed review of your experience! We are so glad to hear you have enjoyed your experience with ClickUp. Our core values are incredibly important to us as a company, and we are eager to keep them front of mind as we continue to scale. We are always looking for ways to improve, and now offer flexible PTO, a competitive benefits package, and 401k options. Thank you for sharing your insight and for being part of the team!

Explore other reviews about ClickUp

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Lots of opportunity to affect change. Solid product.

Cons

Typical industry problems, no unique cons.

2.0
18 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some smart, ambitious people who you can learn a lot from.

Cons

This place is an unstable, toxic mess, and leadership is largely to blame. The C-suite is full of egos and seems to make goals and quotas up out of thin air, then cleans up the fallout from poor planning and overhiring with layoffs. There have been three company-wide mass layoffs in less than four years, and that doesn’t even include the many layoffs that have happened quietly behind closed doors. The toxicity at the top trickles down through the entire organization. VPs put pressure on middle management, who then pass that pressure on to ICs. The company can’t seem to keep leaders in place for more than six months, which creates constant chaos and confusion. Strategies are always changing, priorities shift every few months, and nothing ever sticks long enough to make a real impact. Promotions seem to be based more on politics, favoritism, and who can make the most noise than on actual performance. The same people get promoted year after year, and many of them seem underqualified for the titles they hold. If you’re good at self-promotion and have the right relationships, you’ll probably do fine. If you’re quietly doing great work, don’t expect the same recognition. HR keeps saying they’re working on improving the promotion process, but I haven’t seen much change. If you’re considering joining the GTM org (especially the operational side) I would think twice. The new leadership loves to talk about transformation, improvements, and exciting changes, but there’s usually very little follow through behind the messaging.

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