Constant nightmare - Snr account Executive CloudKitchens Employee Review

1.0
11 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Not too many. Decent pay, if you can sell and/or happen to live in a market with multiple facilities. Much of your commission is tied up in an account's "go-live" process, however. Relatively smart crew, for the most part.

Cons

Where to start? Constant fear culture. You can have a great month/quarter/year for years on end, hitting quota consistently, even stretch goals and outperforming your peers consistently. Then, the minute you have a short dry spell, you get slapped with a PIP with your job at stake. AE job has essentially been downgraded to SDR since the SDR program was scrapped. Somehow the SDR program was even worse when it was in effect because management didn't know how to incentivize the SDRs to bring the AEs quality leads. Every process of the job is micromanaged in using two of the worst sales enablement tools/initiatives I've ever seen in my sales career. AEs who were originally brought on to think outside the box to make these facilities successful are now literally boxed in by this program. Lasting or outsized success for an AE is entirely determined by the market(s) they serve, and management refuses to acknowledge this. Deals should be weighted appropriately by region and yet they are not. If you live in Charlotte, where we have one facility, your quota is the same as someone selling out of NYC, where we have 8 or Souther California, where we have 15. Bottom line is, CK bought up too much real estate in small markets and is now struggling to fill these facilities with quality operators. Even when they do, they struggle to support them operationally which invites heavy operator churn. Until they get their acts together, I'd wait for another job offer if I were you.

Explore other reviews about CloudKitchens

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Always someone you can turn to for help

Cons

Lots of tickets via Zendesk per day

1.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I wish I believed the reviews before I joined- please read if you are thinking of going into sales. - I am sitting here trying to think of ONE - I liked my co- workers - Office is nice and has a gym with views - They pay for parking

Cons

- Zero ramp period, even though I was told there was one - No room to negotiate on a highly offensive base pay in LA in 2026 - Everyone is scared they will be put on a pip, not a positive sales environment - Leadership and management is a total mess. - Churn and burn culture - Pushing a product that did not morally feel good about in the current climate, most of our prospects are barely surviving off of their current B and M (tough sale with ICE and lots of biz failing) - the pay structure makes zero sense, if you want to make money, literally work anywhere else unless you plan on being here for 5+ years. - In person office everyday, M-F, 9-5 and for what? To cold call in a tiny booth all day long, not flexible to WFH - red flag your Case Study in the interview process is basically prep for a PIP????

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