Too many young managers in place, and many lack the experience to lead effectively - Customer Success Manager (CSM) Cloudflare Employee Review

2.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work-from-home arrangements Comfortable office environment Complimentary pantry snacks

Cons

Leadership quality A significant portion of senior leadership is relatively inexperienced and struggles with people leadership. Many managers rely heavily on top-down instructions rather than independent judgment, resulting in weak guidance and decision-making. Information flow Despite operating in a fast-moving environment, information is often not disseminated efficiently. Critical context tends to remain within leadership circles instead of being shared clearly and promptly with execution teams. Career progression imbalance Career progression within the post-sales team is extremely limited, even for individuals with strong performance and relevant experience. In contrast, the sales organization sees frequent and rapid promotions, including cases where individuals progress from Principal to Senior Manager to Director within a six-month period. This imbalance creates morale issues and a perception that advancement is not based on contribution or expertise.

Explore other reviews about Cloudflare

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Very good culture and strong talent

Cons

Expectation to manage up and extremely fast paced environment

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

- Strong platform - Mostly friendly and smart people - Good salary, but substandard benefits

Cons

- Strong culture of favoritism: if you’re not an OG or coming in from Palo Alto, you’ll face an uphill battle in sales. - Sales culture is terribly toxic, political, and cliquey, especially with the Palo Alto Networks invasion. - Ridiculous internal processes and poorly designed tools (still use more spreadsheets than tools, quotes can take weeks and I’m not kidding) - Zero sales tools (No Outreach, Gong, good luck even getting Zoom Info) - Substandard BDR team with 12:1 ratios of BDR to AE. Got zero set meetings in over 1 year with our team’s BDR.

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