They implement unattainable metrics and expect you to adhere to there ever-changing ways of the company. No month is the same as the next, and they will constantly threaten your position. In order to meet these demanding metrics, a researcher must call over 50 people a day and try to keep them on the phone by maintaining irrelevant conversations in order to get over a million two-minute” calls. You wont have time to actually add data and gather new information because you will be too busy asking how the weather is in Chicago, or reiterating a memorized “About CoStar” that you practiced to be exactly 2 minutes just to hit your metrics. The listen to your phone calls and coach you with EXTREME micro-managment. These researchers work their butts off and get NO gratitude in return. The amount of change this company underwent is extremely unprofessional.
The environment is extremely unhealthy. Management will send you an email every 15-30 minutes monitoring your calls and requesting you get back on the phone. Accompanying those emails, are a series of other emails from Upper-Management with you on a ranked list with your fellow colleagues. They expect an employee with a lower-level portfolio to hit the same metrics as those in a high-level portfolio, treating them all with the same disrespect and mental abuse. Also, you know those 2 ten-minute breaks REQUIRED by California law? Well, don’t even bother with those. You need every minute of your shift dedicated to hitting your metrics you will absolutely not have time to take your legally required breaks.
There is nothing good about this company, and culture is non-existent. What we all share as employees is coming into work and being completely miserable for our overworked unappreciated 8+ hours shift. The CEO cares about quantity, over quality. He wants more profits by charging people an obscene amount of money for useless data that the researchers DON’T HAVE TIME COLLECTING BECAUSE THEY ARE TOO BUSY COLD CALLING. The CEO cares about wining over the general welfare of his employees….. and will do just about anything (including developing an unhealthy work environment) just to be number one.
