Disappointing leadership - Customer Support Team Lead CoStar Group Employee Review

1.0
23 July 2021
Recommend
CEO approval
Business outlook

Pros

The Pros are: - Work/life balance is fine - Compensation/etc is fine

Cons

CoStar is a revenue driven company, as are most. They acquire smaller companies for a specific reason and do whatever they can to pretend to care about your office until they have what they need. The day we were acquired, we spent 4 hours celebrating, took a lunch, and then were promptly greeted with a 4 hour HR onboarding immediately after (after the champagne ran out), wherein we learned many of our benefits were immediately downgraded from what we had. Lower-level leadership and most ICs are compassionate and wonderful to work with. But, ultimately all decisions beyond basic daily tasks are funneled through the top few folks at the company. This way when someone on the bottom asks for a raise, money, a path forward, they can just say 'sorry, we didn't get sign off on this.' I was told to my face that my manager's manager didn't have enough political capital to promote an employee of mine who had been lined up for one for 15 months. The go-to line is "no out of cycle promotions" as well, which would be okay but about a week later, another person was promoted to director. It should also be noted that the door for promotion is much wider for white men in the company than everyone else. In whatever fairness is deserved, I did get 2 of my employees promoted on the second year of trying. There's no room for true feedback or change. They will tell you there is, but HR is extremely defensive. Their DEI efforts were good for about 6 months, but it should also be noted the person they asked to do the heavy lifting of DEI disappeared, hmmm. I truly loved both my job and the people I worked directly with, but my passion wasn't valued until i put in my notice – I was given a "no wait, don't go!' 'retention bonus' offer, which I honestly found a little offensive given the work our team put in with the resources we were afforded to that point. Finally, as vaccines began becoming widely available, Andy began a big push to get everyone back into the office. He raffled off $10k a day for month if you were vaccinated and working from the office. Alas, despite my team's extremely high rate of vaccinations, our office was closed permanently (though they'll tell you it's just not a priority yet and they'll get there) and so I wasn't eligible for these prizes.

Explore other reviews about CoStar Group

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Development, work life balance, competitive environment, career growth opportunities

Cons

A lot of priorities to juggle

1
1.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

401k, medical benefits snacks decent base salary

Cons

Working at CoStar Group was one of the most emotionally exhausting sales environments I’ve experienced. The culture on my team was extremely male-dominated, hyper-competitive, and very much “sink or swim.” Collaboration was talked about constantly by management, but in reality the environment rewarded internal competition, territorial behavior, favoritism, and politics over actual teamwork. As one of the few women on the sales team, I often felt isolated and unsupported. Instead of mentorship or coaching, the expectation was basically: “figure it out yourself.” New hires were thrown into difficult situations with inconsistent training and unrealistic expectations, while certain reps appeared to receive stronger books of business, better territories, or more support than others. It created resentment and a toxic atmosphere where coworkers often felt more like competitors waiting for you to fail than teammates. The turnover was incredibly high, which should have been a red flag. Management pushed aggressive quotas and nonstop pressure while failing to address morale, burnout, or fairness concerns. There was also an unhealthy obsession with leaderboard culture and internal politics that made the workplace feel stressful every single day. What disappointed me most was that I genuinely believed in the product and enjoyed helping clients. Many customers loved working with me, and I built strong relationships. But internally, the environment became mentally draining. The constant competitiveness, lack of support, and toxic culture eventually outweighed the positives of the role.

5
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