Prepared to be Monitored like 1984 - Anonymous employee CoStar Group Employee Review

1.0
22 July 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You heard it all. Good snacks, location, and willingness to hire you right out of college. Pay is only alright.

Cons

Petty Petty Petty. Upper management is really crazy. They monitor everything you do. Clock in, clock out when you go to bathroom, clock in. Calls Calls Calls. The biggest issue is that the structure is set up so you are beneath people in the industry. Upper Management is so obsessed with their numbers they have lost sight of what they actually mean. Really just quantity over quality. And managers do not care since they are under the same pressure you as a researcher are under. Upper management needs to understand the amount of 2 minute calls you get does not represent what type of work you are doing. For example, I was doing market reports for 3 different markets since the turnover is so high (My manager and 3 teammates have left in one quarter), I was on an "inactivity list" because I was doing other people's work for two weeks and not making as many calls as humanely possible. The next week to just prove a point I called non stop from 9-5 and got over 20 calls and only found out a couple things and I was praised as a "researcher of the month." It is really, really alarming to see people get rewarded for data entry and making the numbers look good but not actually do good work. Also this place really feels like high school when it comes to gossip. Managers talk behind your back all the time while they are nice to your face (confirmed by other researchers who have overheard them). I also had a manager tell me to my face that he/she "was not that really interested in commercial real estate anyways". How am I suppose to be motivated to do my job if my manager does not even like the industry that we are in?! Overall this job is better than accepting a part time, minimum wage job. DC is crazy expensive and I will give them credit they are at least trying to do better (quarterly bonuses which are not that much anyways and faster promotions). However, a promotion from RA I to RA II to SRA really means you are doing the same work just with a few extra dollars added to the end of your paycheck. However, the powers at be are obsessed with apartments.com and all the money they are making there so they do not really care about research that is not in NYC, Washington, or Toronto. Overall suggestion to someone who just came in: Work one year, be quiet because you will get talked about if you say one negative thing, average over 7 calls a day, get a manager to like you and apply to new jobs after your one year is up. I can never look at a 1 miunte and 59 second call the same ever again. I get mad just thinking about that number now. Do not be fooled by the building, snack, location or "benefits". However, if you are out of college with no other options than this might be your only choice.

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CoStar Group Response
10y
Research made a significant move away from metrics over a year ago, focuses on the quality of work and relationships researchers are able to develop with their contacts. It will always be necessary to communicate via phone and email with clients and contacts, so everyone is encouraged to spend a significant part of their day reaching out to their clients in order to develop those relationships and be known as a trusted resource for their clients. While we may try to help develop communication skills for our researchers, we certainly do not punish anyone for a contact’s unwillingness to give out information. Yes, many new researchers come to CoStar Group as their first job after graduating, and we use that as an opportunity to educate them on the real estate industry, which they quickly become well versed in. And while they gain that experience, researchers are working directly with established brokers and investors in the real estate industry, not only developing key professional relationships but learning from some of the most successful people in the business. While promotions from Research Associate I to Research Associate II to Senior Research Associate do continue to maintain portfolios of clients, there are additional responsibilities to take on, as well as new opportunities to help influence the evolution of the Research department as we expand and evolve our process to meet the needs of our customers. We would like to talk to you more to discuss some of the issues you mention and ways to improve the workplace, and also offer you our support. Contact Human Resources to help continue this conversation, as we appreciate the feedback to help us in our constant effort to improve upon the workplace for all employees.

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