Terrible Communication - Patient Care Coordinator Cognitive Behavior Institute Employee Review

CBI has recently improved it customer service efforts by enhancing billing procedures, answering live phone calls, and and supporting its therapists. These changes have been much appreciated. CBI has a long history of interdisciplinary collaboration and with its in-house psychiatry and Centers for specialized care, it is easy to link current clients other providers who are seasoned and competent. Opportunities for professional development and advancement are excellent!

Many providers work virtually so you have to be intentional about connecting with other therapists through virtual platforms.

Control over your own schedule and patient population

No benefits or path to full time employment for some contract employees, extremely poor leadership, malfunctioning EHR, out of country virtual assistants, chaotic changes, fraudulent billing and reimbursement practices, and frequent patient complaints regarding admin team and difficulty getting through to providers due to language barriers.